The WEN Hair Loss Reports
WEN cleansing conditioners -- marketed through infomercials with celebrity endorsements as a gentler shampoo alternative -- generated over 21,000 adverse event reports to the FDA. Users reported dramatic hair loss, scalp burning, and permanent damage. The FDA issued a warning and ordered consumer notifications. Guthy-Renker (WEN's marketer) faced both FTC enforcement and class action litigation.
The Settlement and FTC Action
Guthy-Renker settled the class action for $26.25 million in 2016. Class members who documented hair loss, scalp damage, or adverse reactions received compensation based on injury severity. The FTC required enhanced disclosures about adverse event reports. The claim period is closed.
Current Status
The settlement has been fully administered. WEN products continue to be sold with updated formulations and safety disclosures. No current major class action is pending.
How to Get Legal Help
If you believe you qualify based on the eligibility criteria described above, the next step is a free consultation with an experienced attorney. Most plaintiff-side attorneys handling these cases work on contingency -- meaning you pay nothing unless your case results in a recovery. Bring any relevant documentation including receipts, correspondence, or evidence of the harm you experienced. Related: Olaplex Class Action Lawsuit.
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WEN Shampoo Lawsuit: Hair Loss & $26.25 Million Settlement: Frequently Asked Questions
Answers to the most common questions about this case and your legal options.
Did WEN shampoo cause hair loss?
Over 21,000 FDA adverse event reports alleged so. The class action settlement acknowledged these claims.
Can I still claim from the WEN settlement?
The claim period has closed.
Is WEN safe now?
Reformulated with updated safety disclosures. Individuals with sensitive scalps may wish to use caution.
How much did WEN pay?
$26.25 million class action settlement.
Is WEN still being sold?
Yes, with modified formulations and enhanced safety disclosures.